I'm the supervisor of the PGCMLS Ask a Librarian Call Center, which started in May 2020.  I'm interested in talking with others about library virtual reference services - call centers, email service, chat, texting, responding to social media inquiries, video reference - and managing staff / departments responsible for those services.  I'm always interested in learning more about best practices for reference services, strategies for training, motivating and supporting staff, and team-building.  It would be great to connect with others with similar interests, to learn from each other, share tips and ideas, and build better services together.