The Library Information Resources Training (LIST) is Harford County Public Library’s onboarding and training program for new reference staff. Inspired by the Library Associate Training Institute, LIST is a comprehensive training program that provides a foundation of library reference service including customer service, HCPL’s policies and procedures, resources and more. This standardized training and onboarding is provided to all new reference staff regardless of background or position, ensuring that all staff start on an equal footing and are equally prepared to succeed at HCPL.
